Frequently Asked Questions

We offer four core cybersecurity services:

1. Managed Cybersecurity - 24/7 monitoring and threat detection with enterprise-grade protection
2. Help Desk Support - Immediate technical assistance from real people who understand your business
3. Penetration Testing - Ethical hacking to identify vulnerabilities before attackers do
4. Advanced Threat Detection - Enterprise-grade EDR (Endpoint Detection and Response) solutions

Each service is tailored to small and medium-sized businesses in Southern California. Learn more about our services.

Response times depend on your Service Level Agreement (SLA). Here's what to expect:

• Critical incidents: Response within 1-2 hours
• High priority: Response within 4 hours
• Standard issues: Response within 8 business hours

Our Security Operations Center (SOC) monitors systems 24/7/365 to ensure rapid detection and immediate response.

Yes, our managed cybersecurity services include 24/7 Security Operations Center (SOC) monitoring. This means:

• Your systems are constantly watched for threats
• Our team responds immediately to suspicious activity
• Monitoring happens 24 hours a day, 7 days a week, 365 days a year
• No gaps in coverage, even during nights, weekends, and holidays

This proactive approach helps catch threats early, minimizing potential damage.

Penetration testing is ethical hacking where our certified security professionals simulate real-world attacks on your systems to find vulnerabilities before actual attackers do.

The process includes:

1. Planning & scoping your systems
2. Active testing using real attack techniques
3. Detailed documentation of findings
4. Actionable remediation recommendations
5. Follow-up testing to verify fixes

Penetration testing is an essential part of a comprehensive security strategy and often required by compliance standards. Learn more about penetration testing.

Pricing varies based on your specific situation:

• Business size - Number of employees and devices
• Systems complexity - Types of systems to protect
• Service level - Response times and monitoring depth
• Industry requirements - Compliance needs (HIPAA, PCI-DSS, etc.)

We offer customized quotes based on your unique needs. The best approach? Schedule a security review where we assess your situation and provide a personalized proposal. Schedule your security review here.

Both are important, but they serve different purposes:

Many organizations use both: regular vulnerability assessments for baseline checks, and annual penetration testing for comprehensive verification.

Our incident response process is swift and comprehensive:

1. Immediate Detection - Our 24/7 SOC catches suspicious activity
2. Rapid Containment - We isolate affected systems to stop the breach
3. Investigation - We determine what happened, what was accessed, and how the breach occurred
4. Notification - We notify affected parties as required by law (CCPA, GDPR, etc.)
5. Remediation - We fix vulnerabilities and implement improvements to prevent recurrence
6. Follow-up - We verify that fixes are effective and provide recommendations for future prevention

Time is critical in breaches. Our rapid response capability significantly reduces the impact and cost of incidents.

We design and implement security services that help our clients comply with major industry standards:

• HIPAA - Healthcare industry data protection
• PCI-DSS - Payment card industry compliance
• SOC 2 - Service organization controls for data security
• NIST Cybersecurity Framework - Government and critical infrastructure standards
• GDPR/CCPA - Data privacy regulations

Our compliance consulting services help you understand requirements and implement necessary controls. Contact us to discuss your specific compliance needs.

Industry best practice: At least annually, with additional training for specific situations.

Recommended training schedule:

• Annual: Required by most regulations (HIPAA, PCI-DSS, etc.)
• Quarterly: Refresher training keeps security top-of-mind
• Post-incident: After any security breach or near-miss
• Policy changes: When new security policies are implemented
• New employees: During onboarding

Human error is the leading cause of data breaches. Regular training significantly reduces this risk and is one of the most cost-effective security investments.

Security doesn't work 9-to-5, and neither do we.

• 24/7 Monitoring: Our SOC continuously monitors for threats at all times
• Immediate Detection: Threats are detected automatically, regardless of the time
• Rapid Response: Our on-call team responds immediately to critical incidents
• Emergency Support: For urgent help desk issues, we have different options available for on call support

Nights, weekends, and holidays are no exception. We're always watching.

Yes! While we're based in Costa Mesa and specialize in serving Southern California businesses, we work with clients throughout:

• Orange County (all cities)
• Los Angeles County
• San Diego County
• Riverside County
• San Bernardino County
• And beyond

Our local presence allows us to provide personalized service with the flexibility to serve remote clients. Whether you're in our backyard or across Southern California, we're here to help.

Getting started is simple:

1. Schedule a free security review at your convenience
2. Assessment: Our team assesses your current security posture and needs
3. Proposal: We provide a customized proposal with recommendations
4. Implementation: Upon agreement, we implement our services

Ready to get started?

• Call: (949) 520-6805
• Or schedule a security review online

We focus on three key differentiators that set us apart:

1. Clarity - We explain everything in plain English, not technical jargon. You'll always understand what we're doing and why.
2. Local - We're Orange County-based and understand the unique needs of local businesses. We're not a faceless enterprise.
3. Accountability - We're transparent about what we do, stand behind our work, and provide clear metrics and results.

We're not trying to upsell you unnecessary services. We're your trusted security partner, committed to your success. Learn more about our values.